Shipping policy

Thank you for shopping with TRUE MOLLY. We strive to deliver fast, safe and dependable shipping services to all our customers. Kindly read through this full Shipping Policy before completing your order.

Order Processing

All orders will be processed within 1–3 business days once your payment is fully verified and confirmed.

Important notes:
  • Order processing only runs Monday to Friday.
  • We do not process, pack or ship orders on weekends and official public holidays.
  • Processing lead times may lengthen slightly during holiday peak seasons and large promotional sales events.

Shipping Options (Domestic United States Only)

Standard Shipping

Order subtotal range: $0.00 – $49.99

Flat shipping cost: $12.00

Free Standard Shipping

Applicable for orders subtotal $50.00 and above

Shipping fee: FREE

Expedited Shipping

Order subtotal range: $0.00 – $99.99

Flat expedited shipping cost: $18.00

Free Expedited Shipping

Applicable for orders subtotal $100.00 and above

Expedited shipping fee: FREE

Estimated Delivery Time

Estimated transit time after your package departs our warehouse:

United States domestic: 5–10 Business Days
Disclaimer: All delivery times are purely estimated values. Delays may happen due to extreme weather, carrier operational backlogs, carrier sorting delays, or other unexpected events out of our control.

Order Tracking

Once your package is dispatched, we will send a shipping confirmation email to your registered mailbox, which includes your unique tracking number.

Tracking data may take 24–48 business hours to fully update and show movement after shipment.

Delivery Terms & Shipping Restrictions

Please review these rules to avoid delivery failures or extra fees:
  1. Wrong or incomplete shipping address

    TRUE MOLLY takes no responsibility for undeliverable, returned or lost parcels caused by inaccurate, missing or outdated address information provided by the customer at checkout.
  2. P.O. Boxes

    Standard shipping to P.O. Boxes is available in regions supported by our courier partners.
  3. Military mailing addresses

    We do not deliver packages to APO, FPO, or DPO military addresses at this time.
  4. Unclaimed shipments

    If your parcel is returned to us as unclaimed, you will be responsible for covering new shipping fees if you request a re-delivery.
  5. Address modification rule

    No shipping address edits or reroutes can be made once your order enters our processing workflow.

Lost or Damaged Packages In Transit

TRUE MOLLY is not liable for goods lost, stolen or broken during courier transit after the package leaves our warehouse.

If you receive a visibly damaged package, you must directly file a damage claim with the shipping carrier.

Please keep and preserve all of the following materials for carrier investigation:
  • Damaged merchandise
  • Original outer shipping box
  • Shipping label
  • All internal packing fillers and protective materials
If you require guidance for filing claims, reach out to our support team via email. We will offer full assistance throughout the claim process.

Customs, Import Duties & Taxes

At present, TRUE MOLLY only provides domestic shipping within the United States. We do not support international shipping, so customs fees, import duties and cross-border tax charges do not apply to our orders.

Business Address Reminder

The physical address listed below is solely for formal business mail correspondence. It is NOT our authorized return warehouse address.

Do not send returned items to this location. You must email customer support first to obtain return approval, valid return address and complete return instructions before mailing back any goods.

Contact Information

TRUE MOLLY

📧 Support Email: contact@truemolly.com

📍 Business Correspondence Address (Not for Returns):

114 SW 1ST, GEARY, OKLAHOMA 73040, United States
For any inquiries about shipping times, tracking updates, delivery issues or policy clarification, email us at contact@truemolly.com. Our customer service team generally replies within 24–48 business hours and is ready to resolve all your concerns.