Terms of service

Welcome to TRUE MOLLY. These Terms of Service ("Terms") govern your use of our website and all product purchases placed through our online store. By visiting, browsing or placing orders on this website, you acknowledge and agree to abide by all provisions within these Terms. If you do not accept any part of these Terms, please cease using our website immediately.

1. Eligibility

When you access our website, you warrant and represent that:
  • You are a minimum of 18 years old, or you hold formal consent from your parent or legal guardian to use this site and make purchases.
  • All personal, billing and shipping information you submit is truthful, complete and accurate.
  • You will only utilize this website for fully legal, legitimate shopping purposes.
  • You will not conduct any actions that disrupt website operation, compromise platform security, or interfere with other users’ experience.
TRUE MOLLY reserves full authority to deny service, cancel pending or completed orders, and suspend user accounts at our sole discretion when violations or risks occur.

2. Products & Inventory Availability

We make every reasonable effort to guarantee all product photos, written descriptions, size charts, pricing labels and item details shown on our website are precise and up-to-date.

Nevertheless, please note the following unavoidable variations:
  • Product colors may display minor discrepancies due to individual monitor brightness, contrast and color calibration settings.
  • Manual fabric measurements may lead to slight size deviations within an acceptable margin.
  • Online inventory stock levels are subject to real-time changes without prior advance notice.
We retain the right to adjust pricing, modify product designs, discontinue item lines, or enforce purchase quantity limits at any time without notification.

3. Pricing & Payment

All retail prices displayed across our website are denominated in United States Dollars (USD).

Your order will not enter processing until full payment is successfully authorized and cleared.
We reserve the right to complete the following actions without prior consultation:
  • Correct obvious pricing typos, miscalculations or listing errors.
  • Reject or cancel orders flagged with suspected fraudulent payment behavior.
  • Void orders caused by inventory mismatches, system glitches or technical listing mistakes.
If your order is canceled and payment has already been processed, we will issue a full refund back to your original payment account.

4. Order Acceptance

Submitting and completing checkout does not constitute guaranteed order acceptance by TRUE MOLLY.
We may decline or cancel any order for any of the below valid reasons:
  • Corresponding products are out of stock or permanently unavailable
  • Payment authorization fails or is rejected by your payment provider
  • Visible pricing errors, stock inconsistencies or technical listing faults
  • Confirmed suspicious or fraudulent purchasing activity
  • Address shipping limitations specified in our shipping policy
  • Breach of any clause stated within these Terms of Service

5. Shipping

All provided shipping delivery timelines are purely estimated references and are not legally guaranteed delivery deadlines.
Delivery delays may arise from circumstances outside our control, including but not limited to:
  • Extreme weather and natural disasters
  • Courier carrier operational backlogs
  • Customs screening and inspection procedures
  • National and local public holidays
  • Incomplete, wrong or outdated shipping addresses provided by customers
  • Other unforeseen events beyond our reasonable oversight
Important shipping restrictions:
  • We do not deliver parcels to APO, FPO, or DPO military mailing addresses.
  • No shipping address edits or reroutes can be made once your order enters packing and processing.
For comprehensive delivery rules, transit details and shipping fees, please review our independent Shipping Policy page.

6. Returns & Refunds

All return requests, product inspections and refund disbursements shall be handled strictly in compliance with our official True Molly Return & Refund Policy.

Return merchandise must fully satisfy every listed return eligibility standard before any refund approval can be granted.

7. Intellectual Property

Every piece of content hosted on this website is the exclusive proprietary asset of TRUE MOLLY, protected by U.S. federal copyright, trademark and intellectual property laws. Covered content includes (without limitation):
  • Brand logos and trademark marks
  • All product photography, lifestyle imagery and graphic artwork
  • Site icons, decorative visuals and layout templates
  • Product copy, size guides, promotional text and webpage written content
  • Full website page layout, design structure and interface styling
No website content may be copied, screenshot, reproduced, distributed, edited, reposted, or commercially exploited without prior written official permission from TRUE MOLLY. Unauthorized use will result in intellectual property violation follow-up actions.

8. User Code of Conduct

While accessing our website, you agree to never engage in the following prohibited activities:
  • Utilize the platform for illegal, deceptive or harmful transactions
  • Upload, share or transmit computer viruses, malware, spam scripts or harmful code
  • Attempt unauthorized login, data scraping, hacking or system access to our backend servers
  • Conduct fraudulent purchasing, chargeback abuse or deceptive account behavior
  • Disrupt website loading, server stability, checkout functionality or platform security
Any confirmed violation of this conduct clause may trigger immediate account suspension, order cancellation, and potential formal legal pursuit.

9. Third-Party External Links

Our website may contain hyperlinks directing to independent third-party websites for your reference convenience.
TRUE MOLLY accepts zero responsibility for external third-party site content, their separate privacy policies, service terms, data collection practices or product quality. Visiting any linked outside website is undertaken entirely at your own personal risk.

10. Liability Disclaimer

All website features, merchandise and shopping services are provided on an "as available" and "as is" basis without guarantees of any form.
To the maximum full extent permitted under applicable U.S. law, TRUE MOLLY disclaims all explicit and implied warranties, including merchantability warranties, suitability for specific wear purposes, and uninterrupted error-free website performance.

11. Limitation of Liability

Within the full scope allowed by relevant state and federal law, TRUE MOLLY shall not be held accountable for indirect, incidental, consequential, special or punitive damages stemming from website use, order placement, received products or related shopping experience.
Our total aggregate financial liability toward any single customer shall never exceed the total monetary amount paid by that customer for the relevant disputed order.

12. Revisions to These Terms

TRUE MOLLY reserves the unilateral right to revise, amend, supplement or update these Terms of Service at any time without advance customer notice.
All updated clauses take immediate legal effect once published on this Terms page. Your continued browsing, ordering and website usage after revisions are posted constitutes your full acceptance of the updated Terms.

13. Governing Law & Disputes

These Terms of Service shall be governed, interpreted and enforced under the laws of the State of Oklahoma, United States.
Any conflicts, claims or legal disputes connected to these Terms, website access or store orders shall be resolved exclusively within the competent courts located in Oklahoma.

Contact Information for Support

TRUE MOLLY

📧 Customer Service Email: contact@truemolly.com

📍 Business Correspondence Address (Not Authorized Return Address):

114 SW 1ST, GEARY, OKLAHOMA 73040, United States
Our customer support team typically replies to all email inquiries within 24–48 business hours and is ready to assist with any questions regarding orders, policies, shipping, returns or these Terms of Service.